Privacy Policy

We respect your privacy

At Mission Research, our mission is to support your mission with easy, reliable software. As part of that effort, we respect and protect the privacy of those who visit or use our websites and products. When we collect information from you, we want you to know how it is used. To demonstrate our commitment to fair information practices, we have adopted leading industry privacy guidelines.

This Privacy Statement defines privacy guidelines specific to Mission Research GiftWorks, MissionResearch.com, GiftWorksConnect.com and affiliated Mission Research Web servers (referred to collectively as “Mission Research websites and products”).

Our Philosophy and Practices

We want you to feel comfortable and confident when using Mission Research websites and products. Therefore, we would like to share with you the following principles that govern our information practices and other aspects of privacy related to our web-sites and products.

We provide you notice of our information practices:

To maximize the value of our services, we may request information from you when you visit our websites or register Mission Research products. When we collect information from you, we’ll tell you what is being collected, how it is collected, by whom it is being collected, why it is being collected, and to whom it may be disclosed. We identify the information that is necessary to fulfill your request. Whenever we ask for additional or optional information, we identify those fields appropriately so that you know what is required to provide the requested service.

In detail, here is how and why we collect and use information from you:

Mission Research GiftWorks Software

When you purchase GiftWorks, we require you to register your purchase. During the registration process, we request your name, address, phone number, email address, and company name. We do not share your contact information with outside companies for their promotional use. We may, however, use this information to notify registered GiftWorks users about upcoming product upgrades and about special offers (but only from Mission Research or our partners). After registration, you can contact us regarding your privacy preferences by writing to us at Mission Research Inc., Customer Communication, P.O. Box 8075, Lancaster, PA 17604-8075.

After registering your product, we may request that you answer some general questions about yourself and your business and how you use GiftWorks. Answering these questions is optional, and you will be able to register your product without completing these sections. This information will help us continue to improve our products and services to better meet your needs. If you choose to provide Mission Research with this information, we may use it to contact you about special offers that may be of interest to you. This information may also be used to help us evaluate our products and services.

GiftWorks Internet Updates

Mission Research works year-round to make GiftWorks even better. From time to time, we offer updates. An update might include a timesaving new feature, minor repairs to keep software running smoothly, or timely information relevant to your organization.

You can get these updates in several ways. The easiest is by using the GiftWorks Internet Update feature. When an update is available, GiftWorks will notify you on the GiftWorks homepage and/or by email. Then, when you are using GiftWorks and have an Internet connection, you can click Update GiftWorks whenever you are ready. It’s simple.

If you do not have an Internet connection while running GiftWorks, GiftWorks will not attempt to connect you, even if an update is available. In addition, you can always turn off the GiftWorks Update feature. Simply go to the Setup section in GiftWorks, select Internet Updates, then deselect “Automatically check for updates on startup.”

You can check for updates anytime by going to the Internet Updates menu at the bottom of any GiftWorks screen and clicking on Check for Updates. You can also manually download updates by visiting http://giftworksconnect.com/downloads.

The update feature sends technical information to Mission Research about your computer’s connection and the GiftWorks software being updated. An industry-standard secure connection protects all information during an update. Under no circumstances do Mission Research servers access or read any other information on your computer. During an update, GiftWorks downloads only the necessary files to your computer.

Technical Support Plan Enrollment

Telephone Support may be purchased directly from Mission Research. We collect your name, address, email, telephone number, GiftWorks software registration number, and payment information. We use this information to register you with the service plan that you select. We may use this information to contact you for renewals of service, newsletters, or other marketing purposes.

Technical Support Access

If you are a registered user of GiftWorks, we ask you to log in to technical support using your technical support identification. Within the technical support area, you can submit issues and feedback, review your case history, update your name, organization name, address, phone number, email address, fax number, and email subscription status, and review online newsletters and other tips. To submit a question, we will require you to provide certain information about your GiftWorks product, such as the version you are using and the operating system your computer uses. We will use this information to research and respond to your issue.

Contests and Surveys

From time to time, we may offer you the option to participate in contests or surveys. If you would like to participate, we may ask you for contact information, preferences, or other information. This information may be used to conduct research, improve our offerings, or award prizes. We may also ask for more specific demographic information, such as age or gender to better understand who uses Mission Research websites and products and to make our offerings more useful for you. Our contests may have separate rules and we will identify how the information that you supply will be used in each case.

Newsletters

We provide you the opportunity to subscribe to email newsletters and other email communications. You may unsubscribe by following the instructions provided in each email newsletter.

Submitting Suggestions

Using our website, you can ask us questions and share comments with us. Through our submission request form, we provide you a chance to send specific questions or comments and we request, at your option, a name and email address, so that we may respond to your inquiry. All submissions through this form are treated as non-confidential and non-proprietary, and may be published or used by Mission Research without your personal information for other purposes.

Data Collection from Children

Because of the nature of our business, our products and services are not designed to appeal to children under the age of 13. Therefore we don’t knowingly attempt to solicit or receive any information from children.

We tell you how and why we use web technologies:

Here is how and why we use some common technologies to help manage our websites and products:

Cookies

A “cookie” is a small piece of information that our webmay provide to your browser while you are using our website. The Mission Research website supplies your browser with cookies that contain a unique identifier used to better understand your website usage so that we know what areas users use most. Except in registered areas, these cookies are not linked to the personally identifiable information that you provide us elsewhere on the site. You do not have to accept cookies from our website. Only the areas that require registration require cookies. Most browsers are defaulted to accept and maintain cookies.

Third-party tracking systems in use on behalf of this website may assign different cookies to you. These cookies may be used to track your involvement with certain links on our site to help us better understand and improve our site. You may choose not to accept these cookies and will still have full access to all of the website’s features. These cookies do not follow you once you leave our website, nor are they linked to personal information you provide elsewhere on our site. If you have any questions about our third-party tracking system, please contact us.

Website Usage Data

With or without cookies, our website keeps track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any), and other parameters in the URL. We use this data to better understand website usage so that we know what areas of our website users use most. This information is stored in log files and is used for aggregated and statistical reporting. This log information is not linked to personally identifiable information gathered elsewhere on the website.

Software Links to the Internet

Mission Research software is Internet-enabled, allowing us to deliver products, services, and information using the Internet. In providing these services, your software will sometimes link to websites after you click on a link within the software. After clicking on one of those links, you will pass through a Mission Research server before being redirected onto the Internet. This allows Mission Research to send you to the proper website even if the destination website has changed locations. We store which link you clicked on and its location within the software prior to linking you to the Internet. Mission Research servers register the website you request from within the software. Mission Research does not register your surfing behavior after that point. We use this information to determine usage levels for our online services.

More on our general information practices:

Mandatory and Optional Information

We identify the information that is necessary to fulfill your request. Whenever we ask for additional or optional information, we identify those fields appropriately so that you know what is required to provide the requested service. If you choose not to provide mandatory information, we will not be able to provide you with the service you are requesting.

Mission Research Partners and Co-Branded or Third-Party Sites

Some of the products and services we offer are provided by Mission Research’s business partners. To fulfill your request for such services, we will forward your customer information to our partner, as necessary. Our co-branded sites are clearly identified by both a Mission Research and a partner logo. Mission Research websites and products may provide links to third-party websites, such as those of our business partners and online advertisers. On these sites, either Mission Research and/or its partners may collect information about you. Mission Research is not responsible for the actions of these third parties. We encourage you to review their privacy policies to learn more about what, why, and how they collect and use personally identifiable information.

Email Message Formatting

When sending you email, we may use an image called a single-pixel GIF, which allows us to format messages that best align with your computer’s capabilities and determine whether you’ve opened an HTML email. When you click on a link within an email message, you will first pass through our server, then you are redirected onto the Internet. We use this click-through data to evaluate response rates to our email messages and to determine which links are most useful to our customers.

Mission Research and Its Subsidiaries

Mission Research and its subsidiaries may exchange customer data with each other to fulfill your request or to provide you with information about other products or services.

Service Providers

In some cases, we will employ or work with service providers such as consultants, temporary workers, third-party software developers, or outsourcers to complete a business process or provide a service on our behalf. For example, we may use service providers to deliver products, offer online software applications, or send emails. When we employ service providers, we may need to share your personally identifiable information. Service providers are strictly prohibited from using your personally identifiable information for purposes other than to act on our behalf.

Service Alerts and Critical Notices

We respect and honor the privacy preferences you have expressed, but, from time to time, we may need to contact you to inform you of specific changes that may impact your ability to use our websites or products or for other critical non-marketing purposes, such as bug alerts. We may also contact you to respond to your specific requests or to clarify the order information you provided to us.

Change of Control

Your personally identifiable information may be transferred in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of a business of Mission Research and/or its subsidiaries. You will have the opportunity to opt out of further secondary use of your information following any change of control.

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Changes to Our Privacy Policy If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we’ll post those changes to www.giftworksconnect.com 30 days before they take effect.

Legal Disclosures

In some cases, we may disclose certain information to comply with a legal process, such as a court order, subpoena, search warrant, or law enforcement request.

We give you choices about how the personally identifiable information that you provide to us may be used: We give you the opportunity to control the use of your personal information for purposes other than to fulfill your request. We will provide you the opportunity to opt out of secondary uses of personally identifiable information you provide us, whenever we gather it. Simply notify us during the information collection process or go to http://www.giftworksconnect.com/contact.

We let you update or correct your personally identifiable information:

We provide you the opportunity to update or correct your personally identifiable information online in the GiftWorks Settings area.

We work to protect personally identifiable information from loss, misuse, or unauthorized alteration:

We employ industry-recognized security safeguards to help protect the personally identifiable information that you have provided to us from loss, misuse, or unauthorized alteration. Whenever we prompt you to transmit sensitive information, such as a credit card number, to us through our website or products, we encrypt your data as it is transmitted to us.

We work to protect personally identifiable information stored on Mission Research servers from unauthorized access using industry-standard computer security products, such as firewalls, as well as carefully developed security procedures and practices. All employees must review and sign a written statement of these practices, which include limiting access to sensitive information to only those employees who require such information, and enforcing strict password protocols for all employees. We use both internal and external resources to review the adequacy of our security measures on a regular basis.

We provide a way to let you contact us about our information practices and other aspects of privacy:

Questions regarding this Mission Research Privacy Statement, our information practices, or other aspects of privacy related to our websites and products can be directed to us at http://www.giftworksconnect.com/contact.