Support Resources
Support resources
With a selection of video tours and tutorials available online and print guides on many features and topics, you will become an expert fast. GiftWorks also hosts a robust customer-only community on LinkedIn where clients and experts help each other and share lessons learned.
We have filled our YouTube channel with detailed tutorials and other help-related videos for you to use as a refresher or to learn something new. Here is a sampling of video content available on our YouTube channel.
GiftWorks — A 10 Minute Overview
GiftWorks Events (1 of 7) — A Quick Overview
GiftWorks AnyWhere — File Storage
Our customers are invited to join our active LinkedIn group, which is moderated by experts from GiftWorks and from the professional nonprofit community. More than 1,500 people belong to this group and more than 15 discussions are going on at any given time.
Here is a snapshot of activity, just with one simple search term, as an example of the active community in discussions:
Want Access? Once you have purchased GiftWorks software, just log into LinkedIn, find the group "GiftWorks User Group" and request to join.
Find the guide that addresses your area of need:
Getting Started with GiftWorks — A must-read before getting started with GiftWorks. Learn about setting up and customizing your GiftWorks to maximize the benefits to your organization.
Campaign Management with GiftWorks — Learn how using Campaigns, Appeals and Funds in GiftWorks can help you track and improve the effectiveness of your development efforts.
Donor Management with GiftWorks — Learn best practices for entering and tracking Donor information with GiftWorks.
GiftWorks Mailing Center Guide — Learn how GiftWorks can help you get and stay in touch with your donors, maximize the return on contacting your donors, and save postage expenses when sending volume mail from GiftWorks.
GiftWorks Security Guide — Check out more information on which security option is right for your organization.
Configuring GiftWorks to work with QuickBooks
Guide to GiftWorks Volunteers — Everything you need to know to get the most out of GiftWorks Volunteers.
Guide to GiftWorks Events — Everything you need to know to get the most out of GiftWorks Events.
Upgrading GiftWorks
Upgrading to GiftWorks 2012 — All of the information you'll need to upgrade your database from an earlier version to GiftWorks 2012. Be sure to read this complete guide before starting your upgrade.
Upgrading to GiftWorks 2011 — All of the information you'll need to upgrade your database from an earlier version to GiftWorks 2011. Be sure to read this complete guide before starting your upgrade.
Upgrading to GiftWorks 2010 — All of the information you'll need to upgrade your database from an earlier version to GiftWorks 2010. Be sure to read this complete guide before starting your upgrade.
The Latest Features
What's New in GiftWorks 2012 — If you've been using an earlier version of GiftWorks or just want an overview of the new release, start here.
What's New in GiftWorks 2011 — If you've been using an earlier version of GiftWorks or just want an overview of the new release, start here.
What's New in GiftWorks 2010 — If you've been using an earlier version of GiftWorks or just want an overview of the new release, start here.
Import Guides
GiftWorks Manuals cover all aspects of GiftWorks, from donors and donations to mailings, SmartLists and reports.
Click here to view a list of all our GiftWorks manuals and guides.
Search for answers to all your GiftWorks questions. Browse by top resources, categories and troubleshooting tips. Our knowledge base is your support portal for GiftWorks products and services.
Connect With GiftWorks
IN THE WORKS: A Bimonthly eNewsletter from the Makers of GiftWorks. Subscribe now.
Connect by phone by calling us at
888-323-8766 x2.
Connect online at the following places:
Take A Self-Guided Tour
Interested in learning more about GiftWorks? Take a personal tour or set-up a guided tour.
